Royal Caribbean CEO declares cruise line will not cost for pizza

Concern not, Royal Caribbean will not be charging you for pizza in your subsequent cruise.

A buyer survey made its means across the web that posed the query if individuals would contemplate paying additional for the pizza that’s at present free onboard.

Cruise followers erupted in an avalanche of condemnation that the cruise line would even contemplate charging cruise ship passengers for pizza.

The controversy reached Royal Caribbean Worldwide President and CEO Michael Bayley’s desk, as he took to social media to calm concern over such a change.

How it began

Final week, a RoyalCaribbeanBlog reader shared a duplicate of an e-mail survey he acquired from Royal Caribbean asking about many subjects, together with opinions on making the free pizza an additional cost merchandise.

Royal Caribbean surveys are a generally used software for the corporate to judge and get suggestions on all elements of its operations.  Nonetheless, the query of charging for pizza was one thing new, for the reason that Sorrento’s Pizza onboard has all the time been a complimentary possibility.

The query on the survey was, “If Sorrento’s Pizza was provided for a payment, would you continue to dine there?”.

It then requested if altering Sorrento’s from complimentary to an additional price venue would cease them from cruising with Royal Caribbean, “How would Sorrento’s Pizza being provided for a payment impression your chance to decide on Royal Caribbean in future?”

As phrase unfold about this query, a variety of cruise followers started to fret that charging for pizza was a step on the slippery slope of upper cruise prices.

In reality, it appeared many individuals have been extra upset with the precedent it units, quite than really paying for the meals.

Daybreak Thompson’s touch upon social media exemplified many individuals’s ideas ont he matter, “I perceive cruise ships misplaced some huge cash throughout Covid, however making an attempt to make up all that cash without delay by placing an up cost on every thing! They’ll lose their base and restrict the quantity of recent clients and lose extra!”

“We’re not charging for pizza”

Mr. Bayley posted on his Fb web page an replace that addressed the pizza survey and to guarantee friends there won’t be a change.

He first defined how the survey query got here to be, “A few weeks in the past we carried out certainly one of frequent small group visitor surveys. As common we requested questions on this n that!  Together with buyer ideas on $ prices for Pizza!   The query was posted with the outcome that many emails and feedback have been despatched! “

In accordance with him, 80% of the respondents mentioned they have been in opposition to Royal Caribbean charging for pizza onboard its cruise ships.

“The survey mentioned 80 per cent of friends have been opposed, 20 per cent of friends mentioned they’d nonetheless go for Pizza with a cost.”

He additionally mentioned a few quarter of the individuals would contemplate altering different cruise traces if Royal Caribbean started charging for pizza.

Most significantly, Mr. Bayley assured cruisers the free pizza is not going anyplace, “To calm all our Pizza lovers don’t fear we’re not charging for Pizza.”

A reduction to cruise followers

For a lot of cruise followers, this replace was a welcome sigh of reduction.

Nancy Bridges posted, “Thanks for listening, Michael.”

Tracey Garner added, “Thanks for listening to your loyal clients! It is rather a lot appreciated!”

Mike Barngrover joked, “That is a reduction Michael. I didn’t need to transfer my cruises to Carnival.”

Russel Lomas steered engaged on the surveys so they don’t seem to be as simply misconstrued, “Chances are you’ll need to take into consideration how the query was worded within the survey in order that in future individuals to don’t get into an uproar on social media about points or questions like this.”

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