Emirates Cabin Supervisor – A Day In The Life


I believed it is likely to be enjoyable to share a sort of “day within the life” put up about my position as cabin supervisor. By some means it’s been greater than a 12 months since I did my coaching, and I used to be capable of end my 6 month probation interval simply in time earlier than all flights received placed on maintain. So I believed I’d offer you a little bit of an thought of what my job entails now.

Let’s begin with earlier than the flight. The identical as once I was working in another cabin, I want to verify my cabin bag is prepped and able to go, which implies ensuring my waistcoat is clear and ironed, sneakers are polished, and all different objects can be found. One extra step I’ve now could be charging my firm supplied “KIS” pill. That is an HP pill which is given to the seniors (pursers and cabin supervisors) to be used on the flights, you may test all the passenger info in addition to plenty of particulars about every particular vacation spot, all of our manuals and way more. Because of the pandemic, we’re at present not utilizing our waistcoats as we’re supplied with single use disposable robes, in addition to masks, gloves and a visor. Out of behavior I nonetheless pack my waistcoat, simply in case!

I’ve to reach at headquarters 2,5 hours previous to the flight departure time – that is an extra half-hour for the supervisors and pursers. The remainder of the crew arrive 2 hours earlier than departure to start out the briefing. On this time the purser, different CSV’s and I focus on the flight. This ranges from checking if there are any particular passenger requests, any wheelchair prospects (and if any of them would possibly want the onboard cabin wheelchair), any station specifics (similar to recycling and separating cans in some locations) to seeing what number of particular meals we’ve. At this level we’re additionally requested a “Protected Speak” query, which might be associated to the plane kind, safety or medical. Now we have to reply one query appropriately to be allowed to fly. We additionally be certain to test the validity of every others paperwork – passport and licenses. If the purser has not pre-assigned our work positions, that is once we select them. That is at all times finished by seniority, and regardless of now being a CSV for over a 12 months, I’m usually probably the most junior, so are usually accountable for economic system. We do largely swap on the return sector of the flight, so I’ve loads of alternatives to work in enterprise class as properly. The purser is accountable for firstclass, so my days of serving caviar and 2008 Dom Perignon are over for now!

As soon as everybody else arrives, we break up up into our respective cabins and repeat the identical course of with the remainder of the crew – checking paperwork and asking a Protected Speak questions, in addition to sharing flight info and setting expectations for the flight. As soon as we’ve completed our briefing, the pilots be a part of us to share the flight time, in addition to another particulars we might must know, similar to anticipated turbulence.

Subsequent up all of us head downstairs to the bus bay, the place our crew bus is ready to take us to the plane. As soon as onboard, all of us head to our respective “station” – this implies whichever door you’re accountable for that day. Today, we additionally acquire our disposable robes and gloves! Throughout the time previous to passengers boarding, we’ve to conduct a cleansing test, which I relay to the purser, in addition to a safety search if we’re exterior of Dubai. We additionally test all emergency gear is within the right place and is functioning appropriately – issues similar to the hearth extinguisher, moveable oxygen bottles, and emergency medical kits.

Roughly 45 minutes previous to the departure time, passengers are allowed to board, and because the CSV it’s as much as me to be on the door, checking boarding passes, greeting prospects onboard and welcoming again our excessive valued Skywards members. As soon as the bottom employees tell us that every one passengers are onboard, I name my workforce in economic system or enterprise to allow them to know they will begin with the pre-departure service. My KIS pill must sync up with the purser’s and they’re going to additionally go on the PIL (passenger info checklist) which has any particular requests famous, similar to pre-ordered particular meals or prospects who’ve booked a wheelchair.

As soon as everyone seems to be onboard, it’s time to get going! Boarding could be some of the hectic elements of the flight, as usually folks have a tendency to return on with plenty of baggage which must be put up into the hatrack, and generally there could be individuals who haven’t travelled a lot earlier than and wish help discovering their seats. We await the captain’s command to arm our doorways (this implies participating the slide raft – if there was an emergency and we wanted to open the door, the slide raft would open up) and ensure the cabin and galleys are safe and prepared for take off.

After take off, relying on the flight, we prepare for the service. This might be breakfast, lunch, dinner, or a variation of various snacks, relying on the time of departure and size of flight. One of many economic system crew members is accountable for the galley, so I assist everybody with establishing the carts for the service. We additionally be certain everyone seems to be completely satisfied within the cabin at the moment.

As soon as the meals are heated, we get began with delivering the service. Because the supervisor, I must have an outline of what’s happening within the cabin, so I additionally take a cart and serve prospects, in addition to chatting and attending to know our passengers. Today it’s not fairly the identical, as not solely are we carrying our masks/robe/visor/gloves, passengers additionally must put on a masks, and generally the plane noise can drown out a dialog! We additionally attempt to minimise contact as a lot as attainable.

After the service, we dismantle the carts within the galley and get to have just a little break ourselves. Often at this level I’ll have some reviews to put in writing (which is the place the KIS pill is available in) – issues similar to a buyer who requested a vegetarian meal which wasn’t loaded, or a TV which wanted to be reset. I then normally pop to enterprise or firstclass for a chat with the purser to allow them to know the way every little thing goes, and make myself a espresso and a chew to eat. If there’s leftover meals in enterprise class after the service, the crew are allowed to eat it! We even have crew meals which can be found for us.

For the rest of the flight we’re normally within the galley, answering any name bells, and taking it in turns to ship drinks and snacks within the cabin, in addition to checking that the bathrooms are stored clear. I attempt to pop into the flight deck not less than as soon as per flight to get to know the pilots – they don’t see an excessive amount of of us crew in any other case! Once I labored in firstclass I’d spend way more time with the pilots as the primary class cabin was proper subsequent to the cockpit so I’d be caring for them, however now the economic system cabin is correct on the different finish of the airplane (it’s a protracted stroll …).

Relying on the flight we would have one other service, or if it’s a very lengthy one (ULR = extremely lengthy vary, similar to Australia or the US) we break up into shifts and have a break in our bunks to sleep. Earlier than lengthy it’s time to organize the cabin for touchdown, and I want to verify all of the expectations I set out from the briefing have been met. Since we haven’t been hiring for some time, a lot of the crew are fairly skilled and know their jobs properly, which makes mine even simpler.

After touchdown, we disarm the doorways, and the passengers disembark. We do a fast test of the cabin, which incorporates ensuring no one has left any vital objects behind (forgotten objects embrace: passports, cell phones, responsibility free baggage of costly alcohol, laptops, DSLR cameras, suitcases, child) in addition to accumulating the remaining blankets and headsets. Then it’s time to pack up our cabin baggage and get out of there!

As soon as we’re by way of customs within the airport, we choose up our suitcases and get on the crew bus to the resort. Or if the flight is a brief one, we get the cleaners onboard and turnaround and do it yet again! As soon as we arrive on the resort, we test in and head as much as our rooms. I’ve to “shut” the flight on my KIS pill, and as soon as that is finished I can lastly chill out and get out and benefit from the layover! (Or not, if there’s a pandemic…)

I hope you loved this little glimpse of my day at work, and I’m lengthy awaiting the return of regular flights and layovers!

P.s. Observe me on InstagramFb & Twitter for extra day-to-day updates of the place I’m on this planet! 🙂



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