Connecting the world, one flight at a time

In the event you’ve travelled out of Singapore Changi Airport on Singapore Airways just lately, you’ll have come throughout Derrick Leow, supervisor Hub Management or Clarie Lee, Singapore Hub supervisor. The 2 are half of a bigger staff at Singapore Hub that ensures clean connections for patrons transiting via and departing from Singapore Changi Airport. 

(From left) Derrick Leow, Clarie Lee and Teo Seng Choke, members of the Singapore Hub staff.

The function of station managers

Singapore is a transit hub the place many purchasers join from the US and Europe to Australia, New Zealand and different components of Asia, and vice versa. As station managers, their accountability is to make sure the punctual departure and turnaround of all Singapore Airways flights at Changi Airport. That is important to forestall a series of delays, which is able to influence clients who’ve a connecting flight. 

“On a busy evening, we could have back-to-back delayed flights. We be certain that check-in counters are effectively manned, and in addition lend a serving to hand to our floor dealing with brokers,” Lee shares. 

The station managers are answerable for guaranteeing floor actions comparable to ramp, refuelling, cleansing and catering are carried out effectively.

Lee provides that their duties embrace heading to the departure gates to make sure swift turnaround of the plane and that adequate lanes are open on the safety screening unit. Additionally they expedite floor actions comparable to refuelling, cleansing and catering, in addition to work with floor engineers to rectify any technical points. 

Coping with challenges

“Though our hub relies in Singapore, operational points abroad – comparable to a flood or energy outage – can considerably influence our operations. The staff works intently with our abroad stations to deal with and overcome these challenges,” Leow shares. 

The Singapore Hub staff works intently collectively to resolve operational challenges.

Fortunately, the staff is made up of a gaggle of extremely skilled Station Managers, together with former weatherman Teo Seng Choke, a senior supervisor on the Singapore Hub. “Having a great information of climate operations helps rather a lot in my present function,” Teo says. “With the ability to forecast the climate permits us to higher plan our operations.”

Teo went on to share about how the onslaught of monsoon climate in March this 12 months affected airport operations and brought about many flights to be disrupted. “I needed to come again to guide the staff and work very intently with all of the stakeholders,” Teo shares. “It was continuous operations for me and the staff. Finally, we made it and the flights departed with not more than two hours’ delay.”

Though the job has its fair proportion of stress, the station managers discover fulfilment in serving to clients. “With the ability to reunite them with their family members and seeing them smile on the finish of the day is unquestionably what retains me going,” says Lee. 

When sudden delays or diversions occur, Singapore Airways’ round the clock Operations Management Centre and Buyer Care Group spring into actions. Study extra about their work right here.

Inquisitive about what goes into planning a flight and the logistics that go into planning crew schedules? Click on right here to seek out out! 

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